Buy HaemoConcepts MultiSite through our distribution partner IMS Group
Free delivery on orders over £50 net - for large quantity orders we will price on submission.
Have any questions? Please call IMS on 0161 428 1440 or email us via the link below:
- Delivery
- For UK Mainland, delivery is free on all orders over £50 (net).
Orders below £50 will incur a Delivery charge of £6.15 for next-day delivery.*
*Please note: Some areas of Scotland may incur a two-day delivery time, due to courier services.
For International/Overseas/Export customers, delivery charges depend on the number of items ordered and geographical delivery destination. Delivery charges will be quoted before shipping.
We are open Monday to Friday, from 8.00 am until 6.30 pm to answer any questions you may have but we do need to rest on Weekends & Bank Holidays so are unfortunately closed. Any orders placed after 5.00 pm or at the weekend/bank holidays, will be processed the next working day. Where possible, we endeavor to process and despatch all orders placed before 5.00 pm the same day. Upon delivery, you must inspect the goods carefully for damage as IMS EURO Ltd is unable to accept responsibility for damage in transit, shortage of delivery, or loss of products unless the customer advises us within two working days from the date of delivery.
We use cookies to distinguish you from other users of the Application or the Site. This helps us to provide you with a good experience when you use the Application or browse the Sites and also allows us to improve the Service, the Application and the Site. - Returns
- INCORRECT ITEM
If you have ordered/received an item incorrectly, please call us on 0161 428 1440 within two working days of delivery so that we can:
1. Understand the product or order issue and, agree on the most appropriate resolution with you.
2. If required, issue you with a Returns Number and Returns Form.
FAULTY ITEM
If you have a quality issue with an item, please call us on 0161 428 1440 within 2 weeks of delivery so that we can:
1. Understand the product or order issue and, agree on the most appropriate resolution with you.
2. If required, issue you with a Returns Number and Returns Form.
All returned goods must be received by IMS Euro within 2 weeks from the date of delivery unless in exceptional circumstances and, by prior agreement. All returned items must be in the original packaging, in a saleable condition except in those circumstances where an item has been received as damaged. The cost of returning damaged and incorrectly supplied goods will be borne by IMS Euro in respect to the collection or, reimbursement of carriage costs at standard Royal Mail rates. Goods not accompanied by Returns Number and Returns Form will not be processed. The cost of returning items that have been ordered in error or are no longer required will be borne by the customer including, a 10% restocking and admin fee.
Delivery & Returns
Who are IMS?
HaemoConcepts have partnered with IMS Group distrubution to ensure the best possible service to our customers. Since 1992, IMS have been supplying non-pharmaceutical products to the ever-growing worldwide medical community. IMS Euro started from humble beginnings with a desire to change the medical supplies market. Following our success supplying to hospitals in Europe, the Middle East and Africa, IMS have spent the last 15 years successfully expanding our operations into the UK market. Our products are preferred by lead clinicians and surgeons in several countries because of the high quality of the product and value for money.